Most of the personal information we process is provided to us directly by you. We will hold and process any personal information which you provide to us, for our own internal business purposes, including lawful purposes relating to recruitment. Examples of Personal Data we may collect from you include, but is not limited to name, phone number and email address.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are your consent, and legitimate interest.


Your information is securely stored on an encrypted server with access granted to authorised personnel only. Caley Water only retains personal information for as long as is necessary and we have review and retention procedures in place to meet these obligations.


Our website makes use of cookie files which will be placed on your computer or other access device each time you visit our site. These are used to analyse website usage and to improve our online service to you, via our website provider Primate ( and Google Analytics, a web analytics service provided by Google, Inc.. For more information on how personal data is used by Primate and Google services on our website please check the relevant Privacy Policies. Data collected may include statistical data about users’ browsing actions and patterns such as:


  • The computer or device type.
  • IP address.
  • Operating system.
  • Browser type and version.
  • Time zone setting and browser plug-in types and versions.
  • Amount of, duration, times


If you wish to delete cookie files, please refer to the instructions for your file management software or internet browser to locate the file or directory that stores cookies.


You may refuse to accept cookie files when visiting our site, by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you choose this setting, you may not get an optimal web site experience and be unable to access certain parts of our site.


Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.


Under data protection law, you have rights to data access, rectification, erasure, restriction of processing, object to processing and data portability. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at or write to Caley Water, 2A King’s Stables Road, Edinburgh, EH1 2JY if you wish to make a request.


You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office - Scotland 45 Melville St, Edinburgh EH3 7HL